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offenes Pyrometer

Repair service / RMA request

Our repair service includes

    Please note that as of December 31, 2023 we will no longer provide support and service for the outdated products METIS MQ, MF11, MS, MI, MP, HQ, HL, HI up to serial number 5999, SIRIUS up to serial number 1999 and POLARIS up to serial number 1999, discontinued,i.e. repairs, calibrations and adjustments are no longer carried out. A complete list including available replacement devices can be found on the page Discontinued products.

      Send in devices

      Method:

      • Please fill out the RMA request below for each device you wish to return (alternatively, you can contact us directly and we will send you an RMA form).
        We use the serial number to check the warranty status.
      • Accept the data privacy policy and press "Submit".
      • You will then receive a reply email with your details and the attached RMA number. Print out the e-mail and enclose it with the shipment.

      RMA Request

        Reason for return * Calibration (check for measurement deviations and create a factory certificate with at least 3 measuring points)Calibration with IEC-17025 certificate (min. 3 measuring points, max. 10)Calibration and readjustment, in case of deviations in measured values, and creation of a factory certificateRepair
        Number of IEC-17025 measuring points:
        Company
        Address
        Name *
        E-mail address *
        Phone number
        Device reference number*
        Serial number *
        Notes
        Hinweise
        Notes
        Error description